Customers, clients and Nearshore providers will be operating in a transformed climate in 2021. In-person interactions have shifted to digital channels, and customer experience (CX) has become the determining variable for building long-lasting relationships. With budgets strained and uncertainties high, Nearshore clients will have a heightened focus on cost controls and resiliency. Providers will also have to commit to new technological solutions to build or sustain a competitive advantage.
In short, 2021 will be a busy year for the Nearshore. The impacts of the Covid-19 pandemic will still be felt long after the health crisis has been contained. Moving forward, entrepreneurs will have to channel the disturbances to power change in their attitudes and processes. Read on for our summary of the key trends to expect in 2021.
Competitive Economy:
Demand for IT Outsourcing continues to be on the rise in the U. S. Nearshore QA Testing service seamlessly pairs with Elite, 30% cost-minimizing IT teams in Canada.
Canada’s Gross Domestic Product (GDP) of $1.74 trillion in 2019 was only around eight percent of the GDP of its primary trading partner, the United States. Despite this, Canada remains one of the world’s wealthiest countries and is estimated to be the tenth largest global economy. Its growth rate was forecast to remain stable at around 1.7% for 2020, prior to the onset of the COVID-19 pandemic.
Information and communication technology (ICT) refer to the industry of software, hardware, services, and telecommunications that facilitate the access, storage, and transfer of data between users and systems. The global ICT industry is expected to stagnate in 2020 due to the COVID-19 pandemic, yet ICT spending is projected to resume growth momentum afterwards, reaching close to six trillion euros by 2023. While Canada represents a relatively small portion of this global market, the country itself is home to a vibrant and diverse ICT sector that has grown to become one of the major national drivers of innovation and economic growth.
Canada’s ICT sector generated annual revenues of 210 billion Canadian dollars in 2019, while the ICT industry’s contribution to the country’s gross domestic product (GDP) reached approximately 100 billion Canadian dollars in that year. Between 2018 and 2019, Canada’s ICT spending grew by 4.9 percent, three times faster than the country’s overall economic growth. The ICT sector is also a major provider of employment in Canada, recording a total number of more than 698,900 jobs in 2019. Many of these jobs have emanated from the professional, scientific, and technical services industry – 40 percent of jobs in 2019. Around 37 percent of the jobs created by the Canadian ICT sector are held by workers born outside of Canada.
Tech Workers at Glace:
Canada is home to a large, growing, and diverse tech workforce ensuring its continued growth is vital for Canada’s economy. Canada has a significant opportunity to more fully engage its diverse labor market to contribute to an already vibrant tech workforce. Interestingly more Canadian women than men have a tertiary degree.
Knowing that Canada takes its payroll compliance guidelines and business regulations seriously makes the value of a trusted global payroll solution more important for multinational companies. That is why it’s worth considering deploying an end-to-end cloud solution, supported by the services of a partner with deep expertise in Canada payroll, to seamlessly navigate a path through the complexity.
In recent years, countries like Canada are positioning as a market with a great international potential: competitive costs, high level of knowledge in technologies, quality and excellence of their professionals, and English proficiency, among others. When hiring a nearshore team, think about how much your company could save with a foreign investment.
Canada Projected Employment Growth for Tech Occupations: 2016-2026
Language and Cultural differences are expensive:
Culture goes side-by-side with language. Sharing cultural fabric can go a long way in smoothing communication and ensuring that everyone is on the same page regarding: timelines, expectations, workflows, collaboration structures, and even important subtleties of the software, such as aesthetics and user flows.
This difficulty in communication can decrease the efficiency of employees and increase costs to the project, because more communication between the client and the outsourcing party is required. This can also increase risks in such a way, that projects have known to have failed merely on the difference in culture
Canada
Canada is considered nearshore locations since they are all pretty close in distance (i.e., can be reached with a same-day flight) and between zero and two time zones away. Canada has long maintained a stable political and social environment. Additionally, the government is also encouraging skilled migrants, so it offers U.S. companies an alternative when they run into H1B-visa issues concerning current foreign workers. English is widely spoken there, and its culture and business practices are very similar to those in the U.S.
Conclusion
Total Cost of Engagement, or TCE, is an approach that evaluates the total expenditures of offshore engagements, bringing to light the cost competitiveness of a mature nearshore model, even when compared to highly cost-efficient offshore models. Although nearshore rates tend to be little higher, the overall cost of nearshore engagements is equivalent or less than offshore, because of the efficiency gains by working in close proximity to the US.If you would like to discuss what nearshore development could mean for your business,please contact me here. I am fortunate to talk with some of the North America’s leading brand regarding near-shoring of software development, customer service, technical support operations.
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